Payment Options

AutoDraft

Have you monthly water bill automatically paid from your checking account.

Online

https://www.municipalonlinepayments.com/antiochca
Make a one-time payment or have your monthly bill automatically paid from your credit card.

By Phone – Available 24/7

(866) 301-8999

By Mail

City of Antioch
P.O. Box 981476
West Sacramento, CA 95798

Dropbox

Antioch City Hall
Mid Parking Lot (Drive-Up)
*No Cash

In Person

Antioch City Hall – 1st Floor
200 H Street

App *smart phones only

Download the MyCivic Utilities App for iOS or Android

Billing

If you have any questions about billing, payment arrangements or to change your billing address, contact Customer Service at service@antiochca.gov or call (925) 779-7060.

You are responsible for all charges until you notify the City of Antioch to stop water service and water service is terminated.

Section 6-5.04.E provides disputes regarding a water bill shall not justify non-payment, underpayment, or delay in payment. Disputed bills shall be paid when due. Requests for investigation of a disputed bill shall be made in writing to the Finance Services Supervisor. If a dispute is resolved in favor of the customer, a refund or credit shall be made.

Any type of payment returned to the City are subject to a returned fee of $50.00. This may subject you to immediate disconnection of water service if payment was made to avoid a disconnection.

Automated telephone or Internet payments made to avoid disconnection must be made ON or BEFORE the due date specified in your Final or Disconnection Notice to avoid penalties and service charges.