If you are unable to pay the past due balance amount indicated on your Disconnection Notice, you may be eligible to make a written payment extension for the total amount due, on or before the due date.  The account holder may submit via email a request for an extension. Any other party over the age of 18 must come in person with valid government issued photo id to make a written payment extension, not to exceed two weeks from the due date indicated on your Disconnection Notice.